Effective October 27, 2026.
Rentingwell is a service for landlords, operated by 2Comm Systems Inc. in Ottawa, Ontario. This policy explains what personal information we collect, why, who we share it with, and the choices you have. We follow Canada's privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA).
Questions or requests? Email [email protected].
The short version
- We collect what we need to run your account and keep your rental records, and nothing we don't.
- We don't sell personal information, and we don't share it except with the service providers listed below, who help us run Rentingwell.
- Your records are yours. You can download them, correct them or delete your account at any time.
Information we collect
Your account. Your name, email address and password (stored only as a secure hash), your settings, and your billing details. Card payments are handled by Stripe: we never see or store your full card number, only its last four digits, so we can show which card is on file.
Your rental records. What you enter about your properties, units, tenancies and finances: addresses, rents and payments, expenses, leases, notes, documents and photos, and the notices and forms Rentingwell prepares for you, such as Landlord and Tenant Board forms.
Receipts you upload. When you use Upload receipts, the receipt is sent to an AI model, which reads it so Rentingwell can suggest an expense for you to review. We use OpenRouter to reach the model: Anthropic's Claude, or Google's Gemini if Claude is unavailable. We only use providers that don't keep your receipts after reading them and don't use them to train their models. The receipt itself is stored with your other documents.
Leases you upload. When you use Upload leases, the lease is sent to the same AI model, through OpenRouter and under the same rules, which reads the address, tenants' names and contact details, dates and rent so Rentingwell can set up the property, unit and tenants for you to review. Nothing is kept by the providers after reading. The lease itself is stored with the unit.
How you use Rentingwell. To keep your account secure, we record when you sign in, with your IP address and browser. To improve the service, we log which features are used and the errors that happen, without names, email addresses or anything you type into your records.
Your tenants and contacts
When you add tenants, guarantors, contractors or other contacts, you give us their names and contact details, and records about their tenancy, such as rent paid or owing. We keep this information on your behalf, to provide the service to you, and we don't use it for anything else. We don't contact your tenants, except to send what you ask Rentingwell to send them, such as a rent receipt. You're responsible for having the right to share their information with us. If you're a tenant and have a question about your information, please contact your landlord first. You can also email us.
Rental listings and messages
If you publish a rental listing, the details you choose to show (such as photos, rent, the city, and optionally the full address) are public to anyone with its link. If you choose to show it on rentingwell.com, it can also appear in search engines. A listing comes down when you turn it off, and by itself 30 days after its available date.
When someone sends a message from a listing, we collect their name, email address, phone number and message. We email it to the landlord, and keep it with the listing in the landlord's Rentingwell account for one year, then delete it. We don't use it for anything else. If the landlord replies, the reply comes from the landlord's own email address. To protect the form from spam we use Cloudflare Turnstile, which checks that a person is sending it.
If a listing includes a Walk Score map, the listing's address (or only its postal code, if the landlord hasn't chosen to show the full address) is sent to Walk Score when a visitor opens the neighbourhood section.
Our website
On rentingwell.com, we count page views to see which pages are useful. We do this ourselves, without cookies and without storing your IP address.
We also advertise on Google. Our website uses Google's advertising tag (the Google tag), which sets cookies so that Google can tell us when someone who clicked one of our ads creates an account. Google receives information about your visit, for example the pages you view, your browser and device, and the ad you clicked, under the Google Privacy Policy. We don't send Google your name, your email address or anything you enter in Rentingwell, and we don't use Google's tag to show you ads on other websites. If your browser sends a Do Not Track or Global Privacy Control signal, the Google tag isn't loaded. You can also turn off personalised ads in your Google ad settings.
Cookies
Rentingwell uses a cookie to keep you signed in; the service can't work without it. The only other cookies are the Google tag's on rentingwell.com, described above. You can block or delete cookies in your browser's settings.
How we use information
- To provide Rentingwell: keeping your records, doing the calculations, preparing your documents and forms, and showing your listings.
- To email you about your account: sign-up and security emails, receipts and billing notices, and reminders about your rentals. You can turn off the optional emails in Settings, under Notifications.
- To keep Rentingwell secure, prevent fraud and abuse, and fix problems.
- To improve the service, using the usage logs described above.
- To meet our legal obligations, such as keeping tax records.
Who we share information with
We use these service providers to run Rentingwell. Each gets only what it needs for its part, and may only use it to provide that service to us:
- Render: hosts our servers and database.
- Cloudflare: stores your documents and photos, and runs the spam check on the listing message form.
- Stripe: processes payments.
- Resend: sends our emails.
- Google: measures our advertising on rentingwell.com, as described above.
- Walk Score: shows the neighbourhood section on listings that include it.
- OpenRouter, Anthropic and Google: read the receipts and leases you upload with Upload receipts and Upload leases, as described above. Nothing is kept after reading.
We may also disclose information if the law requires it, for example in response to a court order, or to protect the rights, property or safety of our users or others. If Rentingwell is ever sold or merged with another business, your information would move with it, and this policy would continue to apply to it.
Where your information is stored
Our servers and database are in the United States, and our service providers may process information in other countries. When information is stored outside Canada, it is subject to the laws of those countries, and their authorities may be able to access it under those laws.
How long we keep it
- Your account and rental records: for as long as you have your account.
- Messages sent from your listings: one year.
- Usage logs: 13 months. Error logs: 6 months. Website page views: 13 months.
- Billing records: as long as tax law requires.
When you delete your account (Settings, then Cancel), we delete your account, your rental records, your tenants' and contacts' information and your files. Copies in our backups are removed as the backups expire. Stripe keeps its own records of your payments, as tax law requires.
Your choices and rights
You can see and correct most of your information yourself in Rentingwell, and export your records. You can also ask us for a copy of the personal information we hold about you, ask us to correct it, or withdraw your consent, for example by deleting your account. Email [email protected]; we'll reply within 30 days.
If you're not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.
Security
Connections to Rentingwell are encrypted, and passwords are stored only as secure hashes. Your records are visible only to you, and to our staff when it's needed to help you, keep the service running or meet a legal obligation. No system is completely secure, but we work to protect your information and to fix any problem quickly. If we learn of a breach that creates a real risk of significant harm to you, we'll tell you, and the Privacy Commissioner, as the law requires.
Children
Rentingwell is for landlords, and isn't meant for anyone under 18.
Changes to this policy
When we change this policy, we'll update the date at the top. If a change matters for how we use your information, we'll tell you by email or in Rentingwell before it takes effect.
Contact us
2Comm Systems Inc. (Rentingwell)
1-50 Florence Street
Ottawa, ON K2P 1Y6
Email: [email protected]
Phone: 1-866-636-3433